Escalation Matrix
| Customer Care | Mr. Aryan Email ID: support@Trackk.in Phone No.: 8097963603 |
| Compliance Officer / KMP | Mr. Anand Shaha Email ID: compliance.officer@Trackk.in Phone No.: 9819108622 |
| CEO / Designated Director / KMP | Mr. Vedant Gupte, Director Email ID: CEO@Trackk.in Phone No.: 8097963603 |
| Head of Customer Care / Designated Director / KMP | Mr. Aryan Jain, Director Email ID: support@Trackk.in Phone No.: 9137109339 |
For any grievance please mail to escalations@trackk.in or call on 8097963603.
Filing a Complaint: Customers having any grievance against Trackk may write to support@Trackk.in or speak to the executive on 8097963603 giving details of the issue along with supporting documents, if any.
In case their grievance is not resolved in 7 days then they may escalate by sending their mail to escalations@trackk.in.
If after 7 days of escalation also the grievance is not resolved then they may further escalate to the compliance officer on the email id compliance.officer@trackk.in
The complainant shall have the option to take up the matter with SmartODR/SEBI SCORES also